Refund Policy

01If you withdraw

You can withdraw your team by writing to info@badesport.com with your entry code. What is refunded depends on when we receive your request:

• 7 days or more before the tournament starts — the entry fee is refunded in full.
• Less than 7 days, but at least 72 hours, before the tournament starts — 50% of the entry fee is refunded.
• Less than 72 hours before the tournament starts, or if your team does not show up — the entry fee is not refunded. By then the draw has been made and the spot can no longer be offered to another team.

The start of a tournament is the start date and time published for it on the website.

02Replacing a player

If one of the two players cannot take part, you can replace them free of charge with another player whose level suits the category, at any time before your team’s first match. Send us the new player’s name and phone number.

03If we cancel or change a tournament

If we cancel a tournament or a category, the entry fee is refunded in full. If we move a tournament to another date and you cannot attend, you may choose between a full refund and keeping your entry for the new date.

If play is interrupted by the weather or by something else outside our control, we reschedule the remaining matches where we can. Where that is not possible, the teams whose matches were not played are offered a proportionate refund or a credit towards a future tournament.

04Waitlist and entries without a partner

A waitlisted entry is not charged. If you paid and did not get a spot — because the category was full, or because we could not find you a partner — the payment is refunded in full.

05Payment errors

If you were charged twice, or charged for an entry that was never confirmed, tell us and we refund the amount taken in error in full.

06When the fee is not refunded

The entry fee is not refunded when a player or team is removed from a tournament for breaking the rules of conduct in our Terms & Conditions, or when a team stops playing after the tournament has started, including because of injury.

07How to ask for a refund

Write to info@badesport.com or call +995 596 71 18 18. Give your entry code — it is in your confirmation email — and the name of the player who registered. We reply within 3 business days.

08How and when a refund is paid

A payment made by card is refunded to the same card, through Bank of Georgia. Once we have approved a refund it usually reaches your account within 10 business days; the exact time depends on your bank.

An entry fee paid by bank transfer or in cash at the club is refunded by transfer to the account you give us. Refunds are made in Georgian lari, and we do not charge a fee for making them.

09Your statutory rights

Entry to a tournament is a leisure service provided on specific dates. The right to withdraw from a distance contract within 14 days, set out in the Law of Georgia on the Protection of Consumer Rights, therefore does not apply to it, and the rules above apply instead. Nothing in this policy limits any other right you have under the laws of Georgia.